We have created some general guidelines and recommendations as renting a vacation villa is a little different than booking at a hotel.

Booking Procedure


When a villa is reserved, BlueOceanVillas will send you a Villa Rental Confirmation via e-mail or fax. Once you have sent in your deposit for the Villa, the Villa Rental Confirmation becomes a binding agreement and all terms & conditions must be adhered to as stated out below. A confirmation letter will be sent to you upon receipt of the deposit.

Security Deposit


Along with your Villa Rental Confirmation, we will also send you a Security Deposit Form. This form must be completed and returned as part of the confirmation for your reservation. This form is to guarantee that any additional charges that you may incur during your stay may be charged to your credit card and will be processed at the end of your stay. These charges may include, but are not limited to, telephone charges, additional nights at the villa, additional maid service, telephone charges, lost keys, lost remote controls, rental items such as cribs or rollaways, damage to the villa and/or contents (not including general wear & tear), etc. If you do not get a copy of your final charges prior to your departure, a copy will be sent via mail.

Children’s Policy


Children under the age of two are not counted as part of the number of persons occupying a villa under the condition that the child sleeps in a crib in the bedroom with the parents. Villa rates are based on two guests per bedroom where children 2 years and older are counted as part of the total number of persons occupying the villa.

Payment and Cancellation Policy


To protect against cancellations caused by unforeseen events such as illness, BlueOceanVillas LLC strongly recommends that our clients purchase trip cancellation insurance to assure refund of deposits paid.

BlueOceanVillas LLC advises Travel Guard.

Purchase your travel insurance

April 15 – December 14 (Low Season)

Payment – We require a 25% deposit of the total rental amount in order to confirm the reservation. The deposit must be received within 14 days of reservation otherwise the reservation will be subject to cancellation. The balance is due at least 60 days prior to arrival date.

Cancellation – Cancellation received more than 60 days prior to arrival date, the 25% deposit will be refunded less a 15% service fee assessed against the refund value. If cancellation is received 60 days prior to arrival date or less, 100% of the rental prices will be forfeited.

When a reservation is canceled 60 days prior to arrival or less, refunds for villas will only be made if the villa is rebooked for the period of the booking. If a portion of the rental time is rebooked, then a pro-rated refund will be made.

Any refund approved, will be subject to a 15% service fee assessed against the refund value.

December 15 – April 14 (High Season)

Payment – We require a 25% deposit of the total rental amount in order to confirm the reservation. The deposit must be received within 14 days of reservation otherwise the reservation will be subject to cancellation. The balance is due at least 60 days prior to arrival date.

Cancellation – Cancellation received more than 90 days prior to arrival date, the 25% deposit will be refunded less a 15% service fee assessed against the refund value. If cancellation is received 90 – 61 days prior to arrival date, 50% of the rental prices will be forfeited. If cancellation is received 60 days prior to arrival date or less, 100% of the rental prices will be forfeited.

When a reservation is canceled 90 days prior to arrival or less, refunds for villas will only be made if the villa is rebooked for the period of the booking. If a portion of the rental time is rebooked, then a pro-rated refund will be made.

Any refund approved, will be subject to a 15% service fee assessed against the refund value.

Christmas, New Year and Holiday Weeks

Payment – A 50% DEPOSIT OF THE TOTAL RENTAL AMOUNT IS DUE WITHIN 14 DAYS OF RESERVATION OTHERWISE THE RESERVATION WILL BE SUBJECT TO CANCELLATION.

THE BALANCE IS DUE 90 DAYS PRIOR TO ARRIVAL DATE. ANY RESERVATIONS ACCEPTED WITHIN 90 DAYS PRIOR TO ARRIVAL MUST BE PAID IN FULL WITHIN 14 DAYS OF RESERVATION.

ALL HOLIDAY RESERVATIONS ARE NON-REFUNDABLE.

A cancellation policy request or any changes to your reservation must be submitted in writing.

Flight Delays


If you are delayed for any reason on your scheduled day of arrival, you must contact us to inform of your delay. Failure to notify us of your delay, especially if you are extremely delayed, a $50.00 charge might be added to your final bill. Since we have a representative waiting for you who will escort you to your villa, it is very important that we are informed of any changes to your arrival on island.

Arrival and Departure Procedure


In order to make your arrival and departure from the island as smooth and easy as possible, the following is a guideline for the arrival procedure from the airport to the villa and the departure procedure at the end of your stay. If you have any questions or require any further information, please make sure to contact us prior to your departure date.

Immigration

Upon arrival into St. Maarten/St. Martin, you will go through immigration. You will be required to fill out an Immigration Form (which should be given to you on board the arriving flight to the island). This form will require the address for the villa you will be staying at. We provide you with the villa address and telephone number on your Villa Rental Confirmation Form. Make sure to note it down with your travel documents. Once the Immigration Form is filled out, you will have to present it along with your identification and return ticket.

Meet and Greet at time of Arrival

After you clear immigration and collect your luggage, you will need to meet our representative at the car rental agency and you will follow the representative to your villa.

If you opt not to make any car rental arrangements upon arrival, our representative will meet you at the Airport outside the terminal with a sign with your name on it. The representative will put you into a taxi and will escort you to your villa.

Arrival at the Villa

Once you arrive to the villa, our representative will escort you into your villa. He or She will give you a tour of the villa, an arrival package and the keys. In your arrival package, you will be provided with contact numbers that are accessible 24 hours a day should you require any type of assistance.

Check out and Departure Procedure

Check-out time is 11:00 AM. If you have a late flight and would like to stay a little longer at the villa, please contact us during your stay. You may be able to stay longer at the villa as long as we do not have a check-in scheduled for the day of your departure.

You will not be escorted back to the airport. It is recommended to check-in about 3 hours prior to your scheduled departure time.