Booking and Cancellation policy

Villa and Condo Rental Terms & Conditions

When making a reservation, you will receive a Villa Rental Agreement & Damage Deposit Form. This Villa Rental Agreement becomes a binding agreement when the completed Damage Deposit form has been submitted and when payment for the villa rental has been received; it states the basic terms and conditions concerning this villa rental between the “Renter” and Blue Ocean Villas LLC.. Sending payment in response to this invoice constitutes the acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If there are any problems or questions with any of the following, please be sure to contact me for explanation before sending the rental funds.
The completed and signed Damage Deposit form must be returned via fax or email within 48 hours to confirm the reservation. Failure to submit this completed form subjects the reservation to automatic cancellation without notice to the renter. Renters must secure their reservation with a credit card valid at least 60 days after the departure date.
The renter must be over 18 years of age and be present at check-in and check out. The renter acknowledges that he / she will personally occupy the property for the entire lease period and will not sublet any portion of the property. The total number of persons allowed in the rental property at any one time is restricted to the maximum occupancy set forth in the confirmation. Should a rental party misrepresent themselves, they will be required to pay for the excess persons immediately, or shall vacate the property without refund. The renter agrees that the premises shall not be used for any illegal or unlawful purposes.
Twenty-five percent of the rent is due to us within 14 days of the Villa Rental Agreement issue date to confirm the reservation. Failure to make this payment subjects the reservation to automatic cancellation without notice. The balance due of rent, Government Tax, and any additional fees must be paid in full on the date as stated on your confirmation form. Payment can be made by check, money wire or credit card (3% processing fee applicable for all credit card payments) .
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made IN WRITING.
Cancellation policies: Please check your confirmation form
In rare cases, some villa owners may be persuaded to allow you to rebook the villa at a later date, without penalty to the renter. We highly recommend travel insurance!
Finally, please send the payments in on time to avoid cancellation of the reservation. If it is necessary to change or cancel any portion of the services that have already been booked, please notify us IN WRITING (by email or fax). No-shows, late arrivals, a reduction in number of guests after the arrival and early departures after the arrival are all non-refundable. No refunds will be granted unless there is a serious problem which cannot be remedied within 24 hours, and/or which causes the Guest(s) extreme, undue discomfort or serious inconvenience (see also Complaints and Maintenance below). Guests who abandon their villa without notifying agree they have no rights to compensation.
The credit card that is provided on the Damage Deposit form when the reservation is confirmed will be held on file for 60 days after the departure from the villa. This credit card will be charged for breakage, damage, missing items, additional cleaning for villas left abnormally dirty, international calls charged to the villa’s telephone, and other charges incurred before, during or after the stay, still outstanding. All normal utilities (except for international telephone calls) are included in the rental price. The renter hereby agrees to pay Blue Ocean Villas LLC, on behalf of the owner of the villa, the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of the renter’s occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. The renter agrees to take all reasonable steps to ensure that their family and other guests in their party adhere to the rules and regulations affecting the villa. All villas are privately owned, so decor, colors and inventories will of course vary. All villas are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Removing any items from the villa is prohibited.
Blue Ocean Villas LLC is acting hereunder as agent for accommodations and assumes no liability for property loss or damages, nor liability for injury, accidents, death, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of Blue Ocean Villas LLC. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers.
The rental properties are equipped with safes for storage of valuables. Neither Blue Ocean Villas nor the property owner shall have any responsibility for lost, stolen or abandoned items. Furthermore, renters are responsible for their villa during occupancy, must lock the villa’s windows and doors securely at all times when not on the premises or overnight and must exercise care in securing all personal property. Renters & their guests must observe all cautions as given by the escort or local contact people and/or written instructions provided to the renter prior to arrival or in the villa. All properties are privately owned. The villa owner and Blue Ocean Villas LLC reserve the right to refuse service or rentals to anyone at their complete discretion.
The performance of this Agreement by either party is subject to acts of God, government authority, disaster or other emergencies, any of which make it illegal or impossible to provide the facilities and/or services for the villa rental. It is provided that this Agreement may be terminated for any one or more of such reasons by written notice from one party to the other without liability.
Pets of any kind are NOT allowed in or on the villa’s premises without specific written permission (granted prior to arrival).
Blue Ocean Villas LLC in cooperation with the local managers shall make every effort to keep all villas and their inventories in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. They reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. Blue Ocean Villas LLC will not be held responsible for independent contractors hired to repair maintenance issues with the villa and/or its utilities and services. We cannot guarantee the time frame these independent contractors will respond to and/or repair said maintenance issues. It is the renter’s obligation to report any problems or damage to their villa IMMEDIATELY to us, regardless of the hour. (Please also see Payment & Cancellation Policies, above).
Guests must vacate their villas no later than 12 noon, and check-in time is 3.00pm. Failure to check out of your villa at 12noon sharp may result in a US $250 penalty charged to the renter. Check-in and check-out times are strictly enforced at our villas. If the renter would like a later check-out time, they are required to check with our office during their stay to see if another group is arriving the day they leave. If not, they might be able to stay on later into the afternoon at no charge, but they are required to get prior permission to stay later than the published check-out time.
The local manager and/or its staff may enter the villa to perform any repairs as necessary.
Blue Ocean Villas LLC reserves the right to substitute comparable or better accommodations without liability, should the villa reserved be sold, be out of order, been inadvertently double-booked, or be deemed substandard by us for any reason. If comparable accommodations are not available, the renter may receive a complete refund of all pro rated rent and Government Tax paid for the original villa.
The renter and their guests shall not use or permit to be brought into any villa any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.
Blue Ocean Villas charge the renter $100.00 for each set of lost or mishandled keys; gate remote controls will be charged at replacement cost ($75 to $150). The renter is required to follow all instructions precisely on where to leave the villa keys and gate remote controls when they depart – they should call our office if they are unsure!
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa without refund. Exceptions to this Term are made only for infants under 24 months old; if sleeping in a baby crib and not occupying one of the villa’s beds, they are NOT included in the villa’s total headcount.
Blue Ocean Villas LLC wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed without advance WRITTEN permission. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighborhood, particularly after 10 pm at night.
The information pertaining to each villa and rental rates was correct at press time, and our web site is constantly updated. Blue Ocean Villas LLC is not responsible for printing errors or inadvertent omissions on their website and other websites. All rates and villa details are subject to change without prior notice. The Villa Rental Agreement becomes a binding agreement when the Damage Deposit form is submitted. The credit card damage deposit and payment of the villa rental fee constitutes the renter’s acceptance and agreement to these terms, conditions, limitations and restrictions as printed above. If they have any problems or questions with any of the preceding, please to contact me BEFORE sending us the rental deposit monies.

Important passport information :
US citizens will need a valid passport to travel to and from St Martin / St Maarten and to re-enter the US.
Always check with the airlines for the latest requirements before you travel! If your flight is delayed or cancelled you are REQUIRED to contact Blue Ocean Villas LLC or your local escort (info provided with the arrival details prior to your travel date) so we can notify everyone involved, including the car rental company – failure to do this will result in being unable to guarantee an arrival meet and greet and escort / transfer to the villa (if applicable).

Children’s Policy

Children under the age of two are not counted as part of the number of persons occupying a villa under the condition that the child sleeps in a crib in the bedroom with the parents. Villa rates are based on two guests per bedroom where children 2 years and older are counted as part of the total number of persons occupying the villa.